Frequently Asked Questions

Your question not answered below? Please get in touch with us via the Live Chat widget here on the store during our business hours, via phone on +1-415-748-2040, or our Contact Us pageat any time and we will do all we can to answer your questions.

Can I return an item if I choose the wrong size?

All orders can be canceled up until the point they are shipped for a 100% money back guarantee.

However, once the order has shipped, since most of our items are custom made to order it does not offer much of a resale value. We will happily process a 80% refund on all unsatisfied orders and free exchanges if a different size is needed.

What types of fabrics do you use for jerseys? Is it just the budget Chinese fabric?

No! Unlike most other's who try to sell in our price range, we use an upgraded long-weave polyester that has a softer feel, while maintaining it's moisture wicking properties.

All summer and autumn gear also feature a light weight 120 GSM mesh on the side panels to help with cooling.

Winter gear comes in either in the same cooling fabric as summer gear, or in a 160 GSM fleece lined version for colder weather.

Do you have different materials for your winter jerseys?

Yes. All of our winter jersey range can be customized to be lined with thermal fleece for ultimate warmth in those cold months.

What types of chamois do you use in your cycling bibs?

All cycling bibs and knicks at Online Cycling Gear use a premium, breathable 9D silicone gel pad suitable for all type of cycling. You can see an image of the chamois on each product page.

Do you use grippers on your cycling bibs and knicks?

Yes, we use our 45mm low-profile pro-band gripper for all shorts, knicks and bibs to provide extra comfort compared to a standard gripper.

Is your gear Chinese or US sizes?

Our sizing falls more in line with Asian sizing and is typically a size smaller than US standard.

Our recommendation is if you are between sizes, pick the larger of the two. Of course, with any apparel, every brand is different, so we encourage you to check our sizing charts before purchase.

Do you ship worldwide?

Yes. We provide standard and express shipping to over 108 countries around the world. 

There are be some rare locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you before the order is processed.

How long does shipping take?

Standard shipping usually takes between 6 and 12 business days from the time time the order is dispatched. 

Express shipping is usually takes 2-5 business days to most major markets. 

Please remember that most of the items are custom made to order so it takes 3-5 days to make your order from scratch before it is dispatched. 

Please note, we cannot guarantee shipping times on behalf of the carriers. These are their publicly advertised delivery schedules.

How do you ship packages?

Packages are sent directly from our global factory in Asia or our warehouse in Hong Kong, and is delivered by your local postal service.

Full tracking is provided on all deliveries, with items also able to be tracked via your local postal service once an item clears local customs.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For various reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, if they are customized, or should they require different packaging types.

This will not add any cost to your order but may result in packages arriving separately.

If you have any other questions, please contact us and we will do our best to help you out.

Can I cancel my order?

All orders can be canceled up until the point they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.

Once the packaging and shipping process has started, it can no longer be cancelled.

Can I request an exchange for an item that doesn't fit?

Yes absolutely! We offer a generous returns and exchange policy on your first order (we get it, sizing on the internet is hard).

For the full process, check our dedicated returns center that lets us track the process the whole way.