Domande Frequenti

Couldn’t find the answer you were looking for below? Please contact us through our Help Center, or call us at +1 213-770-6736, and our team will do all we can to help.

Posso restituire un articolo se ho scelto la taglia sbagliata?

If an item arrives faulty or incorrect, we'll send you a free replacement at no cost. For size, fit, or change-of-mind returns on non-customized orders, we issue 100% store credit (excluding shipping) that you can put toward a new order. We don't offer direct exchanges, so simply place a new order using your store credit. Please note that customized or personalized orders are final and cannot be returned. Items must be returned within 60 days, unused and unworn, with all original tags attached.

Che tipo di tessuti usate per le maglie? È solo tessuto cinese economico?

No! Unlike most other's who try to sell in our price range, we use an upgraded long-weave polyester that has a softer feel, while maintaining it's moisture wicking properties.

All summer and autumn gear also feature a light weight 120 GSM mesh on the side panels to help with cooling.

Winter gear comes in either in the same cooling fabric as summer gear, or in a 160 GSM fleece lined version for colder weather.

Avete materiali diversi per le vostre maglie invernali?

Sì. Tutta la nostra gamma di maglie invernali può essere personalizzata con fodera in pile termico per il massimo calore nei mesi freddi.

Che tipo di fondello usate nelle vostre salopette da ciclismo?

Tutte le salopette e i pantaloncini da ciclismo di Online Cycling Gear utilizzano un fondello in gel di silicone 9D traspirante e di alta qualità, adatto a ogni tipo di ciclismo. Puoi vedere un'immagine del fondello in ogni pagina prodotto.

Usate elastici sulle vostre salopette e pantaloncini da ciclismo?

Sì, utilizziamo il nostro elastico pro-band a basso profilo da 45 mm su tutti i pantaloncini e le salopette per offrire un comfort extra rispetto a un elastico standard.

Il vostro abbigliamento ha taglie cinesi o statunitensi?

Our sizing falls more in line with Asian sizing and is typically a size smaller than US standard.

Our recommendation is if you are between sizes, pick the larger of the two. Of course, with any apparel, every brand is different, so we encourage you to check our sizing charts before purchase.

Spedite in tutto il mondo?

Yes. We provide standard and express shipping to over 108 countries around the world. 

There are be some rare locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you before the order is processed.

Quanto tempo richiede la spedizione?

Standard shipping usually takes between 6 and 12 business days from the time time the order is dispatched. 

Express shipping is usually takes 2-5 business days to most major markets. 

Please remember that most of the items are custom made to order so it takes 3-5 days to make your order from scratch before it is dispatched. 

Please note, we cannot guarantee shipping times on behalf of the carriers. These are their publicly advertised delivery schedules.

Come spedite i pacchi?

Packages are sent directly from our global factory in Asia or our warehouse in Hong Kong, and is delivered by your local postal service.

Full tracking is provided on all deliveries, with items also able to be tracked via your local postal service once an item clears local customs.

Fornite informazioni di tracciamento?

Sì, riceverai una e-mail non appena il tuo ordine viene spedito, con le informazioni di tracciamento. Se non hai ricevuto le informazioni di tracciamento entro 5 giorni, contattaci.

Il mio tracciamento dice “nessuna informazione disponibile al momento”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

I miei articoli verranno spediti in un unico pacco?

For various reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, if they are customized, or should they require different packaging types.

This will not add any cost to your order but may result in packages arriving separately.

If you have any other questions, please contact us and we will do our best to help you out.

Posso cancellare il mio ordine?

All orders can be canceled up until the point they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.

Once the packaging and shipping process has started, it can no longer be cancelled.

Posso richiedere un cambio per un articolo che non mi va bene?

We don't offer direct exchanges. If your item doesn't fit, return it within 60 days for 100% store credit (excluding shipping) on non-customized orders, then place a new order for the size you need using that credit. If an item is faulty or incorrect, we'll send a free replacement at no cost. Please note that customized or personalized orders are final. Items must be unused, unworn, and returned with all original tags.

For the full process, check our Return Policy.