Häufig gestellte Fragen

Couldn’t find the answer you were looking for below? Please contact us through our Help Center, or call us at +1 213-770-6736, and our team will do all we can to help.

Kann ich einen Artikel zurückgeben, wenn ich die falsche Größe gewählt habe?

If an item arrives faulty or incorrect, we'll send you a free replacement at no cost. For size, fit, or change-of-mind returns on non-customized orders, we issue 100% store credit (excluding shipping) that you can put toward a new order. We don't offer direct exchanges, so simply place a new order using your store credit. Please note that customized or personalized orders are final and cannot be returned. Items must be returned within 60 days, unused and unworn, with all original tags attached.

Welche Stoffe verwenden Sie für Trikots? Ist es nur günstiger chinesischer Stoff?

No! Unlike most other's who try to sell in our price range, we use an upgraded long-weave polyester that has a softer feel, while maintaining it's moisture wicking properties.

All summer and autumn gear also feature a light weight 120 GSM mesh on the side panels to help with cooling.

Winter gear comes in either in the same cooling fabric as summer gear, or in a 160 GSM fleece lined version for colder weather.

Gibt es unterschiedliche Materialien für Ihre Wintertrikots?

Ja. Unsere gesamte Wintertrikot-Serie kann mit Thermofleece gefuttert werden, um Ihnen in den kalten Monaten maximale Wärme zu bieten.

Welche Art von Sitzpolster verwenden Sie in Ihren Trägerhosen?

Alle Trägerhosen und Radhosen von Online Cycling Gear sind mit einem hochwertigen, atmungsaktiven 9D-Silikon-Gel-Sitzpolster ausgestattet, das für jede Art von Radsport geeignet ist. Ein Bild des Sitzpolsters finden Sie auf jeder Produktseite.

Verwenden Sie Beinabschlüsse an Ihren Trägerhosen und Radhosen?

Ja, wir verwenden bei allen Shorts, Radhosen und Trägerhosen unseren flachen 45-mm-Pro-Band-Beinabschluss, der im Vergleich zu einem Standard-Beinabschluss zusätzlichen Komfort bietet.

Ist Ihre Ausrüstung in chinesischen oder US-Größen?

Our sizing falls more in line with Asian sizing and is typically a size smaller than US standard.

Our recommendation is if you are between sizes, pick the larger of the two. Of course, with any apparel, every brand is different, so we encourage you to check our sizing charts before purchase.

Versenden Sie weltweit?

Yes. We provide standard and express shipping to over 108 countries around the world. 

There are be some rare locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you before the order is processed.

Wie lange dauert der Versand?

Standard shipping usually takes between 6 and 12 business days from the time time the order is dispatched. 

Express shipping is usually takes 2-5 business days to most major markets. 

Please remember that most of the items are custom made to order so it takes 3-5 days to make your order from scratch before it is dispatched. 

Please note, we cannot guarantee shipping times on behalf of the carriers. These are their publicly advertised delivery schedules.

Wie versenden Sie Pakete?

Packages are sent directly from our global factory in Asia or our warehouse in Hong Kong, and is delivered by your local postal service.

Full tracking is provided on all deliveries, with items also able to be tracked via your local postal service once an item clears local customs.

Stellen Sie Sendungsverfolgungsinformationen bereit?

Ja, Sie erhalten eine E-Mail mit Ihren Sendungsverfolgungsdaten, sobald Ihre Bestellung versandt wurde. Wenn Sie innerhalb von 5 Tagen keine Sendungsverfolgung erhalten haben, kontaktieren Sie uns bitte.

Meine Sendungsverfolgung zeigt „derzeit keine Informationen verfügbar“

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Werden meine Artikel in einem Paket versendet?

For various reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, if they are customized, or should they require different packaging types.

This will not add any cost to your order but may result in packages arriving separately.

If you have any other questions, please contact us and we will do our best to help you out.

Kann ich meine Bestellung stornieren?

All orders can be canceled up until the point they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.

Once the packaging and shipping process has started, it can no longer be cancelled.

Kann ich einen Umtausch für einen Artikel beantragen, der nicht passt?

We don't offer direct exchanges. If your item doesn't fit, return it within 60 days for 100% store credit (excluding shipping) on non-customized orders, then place a new order for the size you need using that credit. If an item is faulty or incorrect, we'll send a free replacement at no cost. Please note that customized or personalized orders are final. Items must be unused, unworn, and returned with all original tags.

For the full process, check our Return Policy.