Často kladené otázky

Couldn’t find the answer you were looking for below? Please contact us through our Help Center, or call us at +1 213-770-6736, and our team will do all we can to help.

Mohu vrátit zboží, pokud jsem zvolil špatnou velikost?

If an item arrives faulty or incorrect, we'll send you a free replacement at no cost. For size, fit, or change-of-mind returns on non-customized orders, we issue 100% store credit (excluding shipping) that you can put toward a new order. We don't offer direct exchanges, so simply place a new order using your store credit. Please note that customized or personalized orders are final and cannot be returned. Items must be returned within 60 days, unused and unworn, with all original tags attached.

Jaké materiály používáte pro dresy? Je to jen levná čínská látka?

No! Unlike most other's who try to sell in our price range, we use an upgraded long-weave polyester that has a softer feel, while maintaining it's moisture wicking properties.

All summer and autumn gear also feature a light weight 120 GSM mesh on the side panels to help with cooling.

Winter gear comes in either in the same cooling fabric as summer gear, or in a 160 GSM fleece lined version for colder weather.

Nabízíte pro zimní dresy různé materiály?

Ano. Celou naši zimní řadu dresů lze doplnit o termální flísovou podšívku, která zajistí maximální teplo v chladných měsících.

Jaký typ vložky používáte v kalhotách s laclem?

Všechny kalhoty s laclem a cyklistické kraťasy Online Cycling Gear mají prémiovou, prodyšnou 9D silikonovou gelovou vložku vhodnou pro všechny typy jízdy na kole. Fotku vložky najdete na stránce každého produktu.

Používáte v kalhotách s laclem a cyklistických kraťasech gumové pásky?

Ano, ve všech kraťasech, cyklistických kalhotách a kalhotách s laclem používáme nízkoprofilovou pásku pro-band 45 mm, která zajišťuje vyšší pohodlí než standardní páska.

Je vaše vybavení v čínských, nebo amerických velikostech?

Our sizing falls more in line with Asian sizing and is typically a size smaller than US standard.

Our recommendation is if you are between sizes, pick the larger of the two. Of course, with any apparel, every brand is different, so we encourage you to check our sizing charts before purchase.

Zasíláte objednávky po celém světě?

Yes. We provide standard shipping to over 100 countries around the world. 

There are some rare locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you before the order is processed.

Jak dlouho trvá doprava?

Standard shipping usually takes between 6 and 12 business days from the time time the order is dispatched. 

Please remember that most of the items are custom made to order so it takes 3-5 days to make your order from scratch before it is dispatched. 

Please note, we cannot guarantee shipping times on behalf of the carriers. These are their publicly advertised delivery schedules.

Jak zasíláte balíky?

Packages are sent directly from our global factory in Asia or our warehouse in Hong Kong, and is delivered by your local postal service.

Full tracking is provided on all deliveries, with items also able to be tracked via your local postal service once an item clears local customs.

Poskytujete informace pro sledování zásilky?

Ano, jakmile bude vaše objednávka odeslána, dostanete e-mail s informacemi pro sledování zásilky. Pokud tyto informace do 5 dnů neobdržíte, kontaktujte nás prosím.

Moje sledování zásilky ukazuje „momentálně nejsou k dispozici žádné informace”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Bude moje zboží zasláno v jednom balíku?

For various reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, if they are customized, or should they require different packaging types.

This will not add any cost to your order but may result in packages arriving separately.

If you have any other questions, please contact us and we will do our best to help you out.

Mohu zrušit svou objednávku?

All orders can be canceled up until the point they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.

Once the packaging and shipping process has started, it can no longer be cancelled.

Mohu požádat o výměnu zboží, které mi nesedí?

We don't offer direct exchanges. If your item doesn't fit, return it within 60 days for 100% store credit (excluding shipping) on non-customized orders, then place a new order for the size you need using that credit. If an item is faulty or incorrect, we'll send a free replacement at no cost. Please note that customized or personalized orders are final. Items must be unused, unworn, and returned with all original tags.

For the full process, check our Return Policy.