Questions Fréquemment Posées
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If an item arrives faulty or incorrect, we'll send you a free replacement at no cost. For size, fit, or change-of-mind returns on non-customized orders, we issue 100% store credit (excluding shipping) that you can put toward a new order. We don't offer direct exchanges, so simply place a new order using your store credit. Please note that customized or personalized orders are final and cannot be returned. Items must be returned within 60 days, unused and unworn, with all original tags attached.
No! Unlike most other's who try to sell in our price range, we use an upgraded long-weave polyester that has a softer feel, while maintaining it's moisture wicking properties.
All summer and autumn gear also feature a light weight 120 GSM mesh on the side panels to help with cooling.
Winter gear comes in either in the same cooling fabric as summer gear, or in a 160 GSM fleece lined version for colder weather.
Oui. Toute notre gamme de maillots d'hiver peut être personnalisée avec une doublure en polaire thermique pour une chaleur maximale pendant les mois froids.
Tous les cuissards à bretelles et cuissards d'Online Cycling Gear sont équipés d'une peau de chamois en gel silicone 9D premium et respirante, adaptée à tous les types de cyclisme. Vous pouvez voir une image du peau de chamois sur chaque page produit.
Oui, nous utilisons notre bande de maintien pro de 45 mm à profil bas sur tous les shorts, cuissards et cuissards à bretelles, pour un confort supplémentaire par rapport à une bande standard.
Our sizing falls more in line with Asian sizing and is typically a size smaller than US standard.
Our recommendation is if you are between sizes, pick the larger of the two. Of course, with any apparel, every brand is different, so we encourage you to check our sizing charts before purchase.
Yes. We provide standard and express shipping to over 108 countries around the world.
There are be some rare locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you before the order is processed.
Standard shipping usually takes between 6 and 12 business days from the time time the order is dispatched.
Express shipping is usually takes 2-5 business days to most major markets.
Please remember that most of the items are custom made to order so it takes 3-5 days to make your order from scratch before it is dispatched.
Please note, we cannot guarantee shipping times on behalf of the carriers. These are their publicly advertised delivery schedules.
Packages are sent directly from our global factory in Asia or our warehouse in Hong Kong, and is delivered by your local postal service.
Full tracking is provided on all deliveries, with items also able to be tracked via your local postal service once an item clears local customs.
Oui, vous recevrez un e-mail contenant les informations de suivi dès l'expédition de votre commande. Si vous n'avez pas reçu ces informations sous 5 jours, veuillez nous contacter.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For various reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, if they are customized, or should they require different packaging types.
This will not add any cost to your order but may result in packages arriving separately.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled up until the point they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.
Once the packaging and shipping process has started, it can no longer be cancelled.
We don't offer direct exchanges. If your item doesn't fit, return it within 60 days for 100% store credit (excluding shipping) on non-customized orders, then place a new order for the size you need using that credit. If an item is faulty or incorrect, we'll send a free replacement at no cost. Please note that customized or personalized orders are final. Items must be unused, unworn, and returned with all original tags.
For the full process, check our Return Policy.
